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Final Report on the Assessment of Telephone-Based Legal Assistance, July 2012

                 Appendix A: Final Report on Survey of Clients
                 Attachments to Appendix A

                 Appendix B: An Analysis of Best Practices
                 Attachments to Appendix B

         8 year Access to Justice Act Report, April 2012

         Economic Impact of Legal Aid, 2011

         A Study of the Delivery of IOLTA-funded Legal Assistance in Pennsylvania (November 2011)

         5 year Access to Justice Act Report, March 2009

         IOLTA and the Law School, February 2002